The said mach1broadband.com website is owned by Intech Online Private Limited

• The company Intech Online Private Limited (“Intech”) is a Category –“B" licensed Internet Service provider.
• Mach1 Broadband is the authorized brand of Intech Online Private Limited. under which the services are provide.
• Intechhereby agrees to supply Broadband Internet access and services ("the Services”) to the Customer on the terms & conditions mentioned herein.
• Service Plans available to the customer are more fully detailed in the Price list which has been made available to the Customer by the Company. This is fully detailed on our website, mach1broadband.com & is updated regularly with the current plan list & details.
• The Company reserves the right to withdraw any Service Plan, or amend the price of or entitlements under any Service Plan without notice.
• Customer shall pay the Subscription Amount in advance as these are Pre-paid services. Taxes will be extra as applicable. Subscriptions once done will not be cancelled/refunded at any condition. Plans speeds are indicative upto ISPnode.
• At the discretion of the Company, the Customer may be permitted to change the Plan under which he/she/they have obtained the Service at such additional cost which company may decide; subject however that such change will be affected only post completion of billing cycle
• Upon reaching of the expiry conditions, services shall be suspended. However, the customer can get the services reactivated, by subscribing to any applicable Renewal Pack and completing payment thereof.
• In case customer opts for shifting of services, she/he has to submit a formal written shifting request to info@intechonline.net with updated KYC. Shifting of services are subject to availability of network feasibility & company does not guarantee any such availability. In case such shifting is not available, customer agrees to forfeit any amount that has been paid for the services and no refund of the same will be entertained. Customers are liable to pay to shifting charges as per company policy.
• The service should be used for the purpose of subscription/Personal application (Residential use) and the Customer cannot use the services for any other purposes.
• The internet access services subscribed to under any plan is a residential plan not meant for re-distribution or sharing of any kind. Any unauthorised redistribution shall invite suspension of services and no refunds can be claimed thereafter
• Customer using WiFi services within their personal network may do so at their own risk and any Govt regulations shall be responsibility of customer only. The Company takes no responsibility of such extensions for any reason whatsoever.
• The Company takes no responsibility whatsoever for the content on the Worldwide Web, or access of any content whatsoever by the Customer or any other person using the service.
• The company is not responsible for any commitment, representation or offering by the distributors or channel partners or dealers and the customer are advised to check back with the company in case of any doubt or any commitment etc received from anyone with regard to services of company.
• The Company will endeavour at all times to maintain an adequate and reasonable quality of the Service. However the availability and quality of service may be affected by factors outside the Company"s control such as physical obstructions, geographic weather conditions and other causes of electronic/electrical interference or faults in other telecommunication networks including natural disasters, force majeure situations and Acts of God etc. to which the network is connected or on which network is built-up. Company shall not be liable for any consequences arising thereof including but not limited to damage to customer"s PC or any other input or output devices of any types of kind connected to it or any other property. Also, the Company makes no representation or warranties as to the continuity or availability or quality of the Services. The company shall not be obliged to grant any service credit for disruption of services due to any reason outside its control.
• The Company reserves the right to confirm or verify the information/details given by the Customer in this agreement at any other time directly or through its agents and/or associates, and may require the Customer to produce proof as necessary and applicable to substantiate such information/details.
• The Company also reserves the right to pass on any information relating to subscriber as requested by any Govt authority at any time and subscriber agrees to share complete info as requested by Company / Govt Authority at any time without prejudice.
• The Company retains the right to withdraw or terminate the Service without notice in the event of:
• Wrongful, malicious or fraudulent representation by the Customer in respect of the details required by the Company for provision of services to the Customer.
• Non payment of dues by the Customer in respect of installation charges, monthly subscription charges,dishonour of cheque issued by the customer. The company reserves the right to levy penalty for cheques dishonored, at the time of restoration of service
• Resale or unauthorized additional connections from the connection supplied hereby to the Customer.
• Any breach of the terms of this Agreement by the Customer.
• Any change or alteration in the Company"s network resulting in inability to provide the Service to the Customer.
• Complying with an order / request /direction from any Statutory/ Regulatory Government authorities.
• The Company reserves the right to suspend the Services during technical failure,modification or repair, or testing of the Services or the Network.

DOT Compliance:

• All DOT guidelines/amendments(current as well as upcoming in future) applicable to services provided.IPDR records of all Natted data will be maintained as per DOTguidelines.
• The company accepts no responsibility or liability whatsoever for commercial transaction of any nature including bookings, purchases, contracts or agreements entered into over the Internet by the Customer or any person or firm using the connection of the Customer.
• The Company shall not be liable for any failure or breakdown in the service or any loss or damage caused to the Customer due to war, hostilities, acts of terrorism, riots, strike,lockout, civil commotion, earthquake, lightning, flood, accident, fire or explosion, act of god, governmental acts, regulations or direction sanction or any Force Majeure situations not within control of the Company.
• The Customer and the Company agree that this Agreement has been duly authorized and executed and is valid and binding and is enforceable in law in accordance with its terms.
• In relation to any arbitration under the terms and conditions herein, the courts of Thane shall have exclusive jurisdiction.
• Customer agrees to indemnify and keep indemnified the company from any losses that customer may face while using the said subscription services either directly due to the service or any specific use of the service by the customer at all times.
• The terms contained hereinabove are over and above terms & conditions governing the services as contained in relevant tarif leaflet, website of the company including but not limited to privacy policy and disclaimers or any other terms & conditions as may be stipulated by the company from time to time.
• The customer agrees to receive service balance and other informative SMS sent by the Company from time to time on his/her mobile phone.
• The Company reserves the right to modify, alter, change or amend any or all of the terms and conditions contained hereinabove from time to time, without any intimation to customer, by way of updating the same on the website of the Company.
• The above terms and conditions are subject to review from time to time, altered, modified and updated terms and conditions will be intimated by listing the same on website mach1broadband.com
• .The customer have fully read and the contents of the terms and conditions have been explained in vernacular, Verbatim and upon understanding, have signed the CAF as a token of its acceptance/consent and further with a clear understanding that it is valid and binding document and can be enforced in the Court of Law.

FOR FTTH (CPE RELATED TERMS & CONDITIONS)

• CPE (Customer Premises Equipment) Is any equipment given by the company to the customer as part of its Internet Services for Access to the network. CPE is and will always remain property of Company (unless specified otherwise in writing) and will remain in custody of customer till subsistence of services. It has to be returned in good order and condition upon termination of services for any reason whatsoever.
• The Customer shall have no title and/or ownership and/or interest in the CPE and therefore shall not be entitles to Transfer/Assign/Lease and/or otherwise part with the same under any circumstances. The ownership and efective control over the CPE shall always remain with Company. The customer shall not claim any charge or lien on the CPE, even if any dispute is pending between the customer and Company. Customer shall be responsible for the maintenance and upkeep of the CPE subject to normal wear and tear.
• All CPE, provided (but not sold) by Company shall always remain absolute property of the company. The customer shall only have use the custody of the equipment or other Equipment/Accessories during the enrolment period.
• The CPE has been provided to the customer in order to facilitate the company to exclusively use the same for rendering its Services. The customer shall not deal with the CPE independent of the company in any manner whatsoever.
• Customer shall neither shift the CPE nor transfer the same in any manner. In case the customer fails to comply with the terms and conditions or enrolment the company reserves the right to lift or remove the CPE from the Customer’s Premises and terminate the enrolment without any liability whatsoever on its part.
• Customer being custodian of CPE during subsistence of service, will always allow Company representative to access the CPE at any time upon request.
• In the event the customer wants to stop using the services, CPE must be returned in good order and condition to Company and all dues to be cleared by Customer before refund of any security deposit is initiated.

Referral Scheme

• The Referral Scheme offer is valid only for existing Active Subscribers (Referred to as "Referrer Subscriber") who are currently availing of Mach1 Broadband Internet Services and does not apply to our SME customers.
• The Referrer Subscriber is entitled to refer any number of new customers (hereinafter referred as "Referred Subscriber") for Mach1 Broadband, however the Referral benefit shall be conferred only once per customer.
• The Referral benefit is given to the Referral Subscriber in the form of ₹ 300/- discount on the next bill/recharge of the subscribed plan. This is regardless of whether the user is on a monthly plan or a fixed-term plan of 6 months or 12 months.
• The user would be eligible for a Referral benefit if the reference is made through the Mach1 Broadband Mobile APP or website.
• This plan shall apply only when the Referrer Subscriber at the time of making the referral does not have any dues payable to Mach1 Broadband in his Account.
• The Referrer Subscriber is free to refer any subscriber where Mach1 Broadband is currently functional and is providing internet broadband services.
• The Referral Scheme may be changed/ modified/ altered/ withdrawn at the discretion of Mach1 Broadband anytime without any prior notice.

Terms & Conditions for OTT Subscription

• Intech will not be responsible for any content or streaming-related issue on any of the OTT platforms offered as part of the subscription plan. No refund will be considered if the customer is not satisfied with the OTT.
• Intech reserves the right to cancel, modify, withdraw, or discontinue the free OTT subscription offer at any time during its validity as may be required given business exigencies and/or changes by TRAI, Department of Telecom (DOT), and/or such other applicable statutory changes without any notice & customer is advised to check this Website regularly for any update(s) or amendment(s) made to these Terms and Conditions.
• OTT subscriptions will be activated once per user on the user’s mobile number registered with Intech.
• The OTT subscription offer is non-transferable. No exchange or redemption for an equivalent cash amount or in any other form shall be allowed.
• The OTT subscription period would be the same as the Mach1’s broadband plan validity period and the expiry date of OTT subscription plans may be different for various OTT subscriptions offered.
• Online refund may be extended to the User if the transaction is incomplete, that is if the User’s plan was not renewed, but online payment had been generated.
• Intech will not be responsible for OTT content access and content availability. Intech will not be liable in case the OTT content access is not configured or cannot be availed due to malfunction, delay, network congestion, or hardware failure. For any issues related to claims, damages, or losses concerning the quality or functionality of the OTT subscription platform and/or content access, the customer is requested to contact the respective OTT’s customer care.
• OTT subscriptions will only be activated on new subscriptions and at the time of renewals by existing Intech subscribers on specific plans.
• The OTT subscription offer is valid for selected Intech Fiber plans only.
• Intech will not be held liable for any claims arising out of or in connection with the use of the content or for any loss or damage of whatsoever nature caused to the Intech subscriber or any third party in connection with the subsistence of the OTT content.
• The plan with OTT benefits may be restricted to particular cities and may be modified or withdrawn at any point in time with no further notice from Intech.
• Links to third party sites and OTT platforms are provided as a convenience to user(s) and The Company has not have any control over such sites & OTT platforms i.e content and resources provided by them. The Company may allow user(s) access to content, products or Services offered by third parties through hyperlinks (in the form of word logo, link, banners, channels or otherwise) to such Third Party’s web site or OTT Platforms. You are cautioned to read such sites’ & OTT Platforms terms and conditions and/or privacy policies before using such sites’ & OTT Platforms in order to be aware of the terms and conditions of your use of such sites & OTT Platforms. The Company believes that user(s) acknowledge that The Company has no control over such third party’s site & sites’ & OTT Platforms, does not monitor such sites’ & OTT Platforms, and The Company shall not be responsible or liable to anyone for such third-party sites’ & OTT Platforms, or any content, products or Services made available on such a sites’ & OTT Platforms.
• All related icons and logos of the relevant OTT Platform are registered trademarks or trademarks or service marks of the relevant third party owning such OTT Platforms in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. Intech only displays the said logos, names in a restricted manner to promote the OTT Platform and in no way infringes the IPR of the same. The unauthorized copying, modification, use or publication of these marks is strictly prohibited. Intech reserves its right to remove the said logo or name of the OTT Platform from its website.